Frequently Asked Questions (FAQ)

What products do you sell?

Games Collections sells trading card game products, including Pokémon TCG, Magic: The Gathering, One Piece Card Game, booster boxes, bundles, premium collections, elite trainer boxes, and trading card accessories.

Where are you located?

We are located at:

Games Collections
1 Ramsay Cl, Clifton
York YO31 8ST
United Kingdom

How long does delivery take?

Orders within the United Kingdom are typically delivered within 1–2 business days after dispatch, depending on your location and the shipping service used.

How long does order processing take?

Orders are usually processed and dispatched within 1 business day, excluding weekends and public holidays.

Do you provide tracking information?

Yes. Once your order has been dispatched, you will receive an email with tracking details where available.

Can I return an item?

Yes. We offer a 30-day return policy. To be eligible for a return, the item must be unused, in the same condition you received it, in its original packaging, and accompanied by a receipt or proof of purchase.

How do I start a return?

To request a return, please contact us at contact@gamescollections.online. If your return is approved, we will provide return instructions.

What if my order arrives damaged or incorrect?

Please contact us as soon as possible at contact@gamescollections.online with your order details. We will review the issue and help make it right.